Terms of Service

Acceptance of Terms

By accessing or using the BolixAI platform and associated services ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity.

These Terms constitute a legally binding agreement between you ("Customer", "you") and BolixAI ("BolixAI", "we", "us"). If you do not agree with any part of these Terms, you must immediately discontinue use of the Service.

Description of Service

BolixAI provides an autonomous AI agent SaaS platform comprising three core product capabilities:

• WhatsApp Sales Agent — automated inbound lead qualification, catalog presentation, instant booking, and conversation management via official Meta WhatsApp Business API infrastructure.

• AI SDR Outreach Agent — multi-channel outbound lead prospecting, verified contact enrichment, personalized pitch sequences, and automated meeting scheduling.

• Voice Support Agent — ultra-low latency AI voice calls with bi-directional streaming, multilingual speech synthesis, intelligent interruption handling, and CRM escalation.

The Service is provided on a subscription basis as outlined on our pricing and contract agreements. Features and capacity limits are determined by your active plan tier.

Account Registration & Security

You must provide accurate, complete, and verifiable information when creating an account or subscribing to the Service. You are responsible for maintaining the confidentiality of your authentication credentials, API keys, and workspace access tokens.

You are solely responsible for all actions, API transmissions, and charges incurred under your account credentials. You must notify us immediately at support@bolixai.com if you suspect unauthorized access or security compromise.

Each account and workspace is provisioned for a single organizational entity unless an authorized multi-tenant enterprise or agency agreement is in place.

Subscription, Billing & Payment

Subscriptions are billed monthly or annually in advance in US Dollars (USD) or equivalent local currency as specified at checkout. Billing renews automatically on the scheduled renewal date unless cancelled prior.

Payment processing is handled via certified PCI-DSS compliant payment gateways (such as Razorpay and Stripe). Invoices are generated automatically upon successful charge and made available in your account billing portal.

Usage beyond monthly plan limits (such as additional voice minutes or WhatsApp conversations) is billed according to published overage schedules or custom enterprise contracts.

Invoices are due immediately upon issuance. Accounts with unresolved payment failures after a 7-day grace window may experience temporary service throttling or suspension.

Account Provisioning & Onboarding

We provide guided onboarding, documentation, and technical walkthroughs to assist teams in properly configuring knowledge bases, phone numbers, and webhook integrations before processing production customer traffic.

Paid subscriptions commence upon plan activation and confirmation. You retain full administrative control over agent prompts, guardrails, routing rules, and business hours throughout your active subscription.

Acceptable Use Policy

You agree to use the Service in compliance with all applicable laws and ethical AI standards. You strictly agree not to use the Service to:

• Transmit unsolicited bulk spam, deceptive commercial solicitations, or violate anti-spam and telecom regulations.

• Engage in harassment, hate speech, unlawful discrimination, or fraudulent impersonation of individuals or regulated entities.

• Distribute malware, spyware, unauthorized scraping tools, or attempt security exploitation of the platform.

• Harvest or process sensitive personal data (e.g. medical records, government IDs, biometric data) without explicit lawful basis and written compliance clearance.

• Resell, reverse engineer, or sublicense the core software architecture without formal enterprise authorization.

We reserve the right to suspend or terminate access immediately without prior notice upon detection of critical acceptable use violations.

WhatsApp & Telephony Platform Compliance

Use of the WhatsApp Sales Agent is subject to Meta's WhatsApp Business and Commerce policies. You are solely responsible for maintaining valid user opt-ins, honoring user opt-out requests (such as STOP keywords), and maintaining sender reputation.

Voice agent outbound campaigns must strictly adhere to national Do-Not-Call (DNC) registries, calling hour restrictions, and consent verification standards in your target operational regions.

BolixAI is not liable for upstream carrier restrictions or Meta account restrictions resulting from customer-initiated policy violations.

Data Ownership & Confidentiality

You retain 100% intellectual property ownership of all customer data, documents, knowledge base vectors, contact lists, and conversation histories uploaded or processed through the platform ("Customer Data").

You grant BolixAI a limited, non-exclusive license to process Customer Data solely to deliver, execute, and monitor the Service as requested by you.

We do NOT sell Customer Data or use your proprietary enterprise documents to train open public AI foundation models. All database storage employs strict Row-Level Security (RLS) tenant isolation.

Intellectual Property

All software, visual interfaces, proprietary agent orchestration frameworks, design systems, algorithms, and documentation associated with BolixAI remain the exclusive intellectual property of BolixAI and its licensors.

You are granted a revocable, non-exclusive, non-transferable subscription right to utilize the platform in accordance with your contracted plan tier.

Service Availability & SLA

We design our infrastructure with distributed redundancy and target 99.9% uptime availability for all production agent services. Dedicated SLAs with guaranteed resolution windows are available on Pro and Enterprise tiers.

Scheduled maintenance windows are communicated in advance via email notifications and in-dashboard system alerts.

Availability targets exclude downtime caused by upstream telecommunications network failures, force majeure events, or third-party carrier platform disruptions.

Limitation of Liability

To the maximum extent permitted by applicable law, BolixAI's total aggregate liability arising out of or related to these Terms or the Service shall not exceed the total subscription fees paid by you to BolixAI during the three (3) months immediately preceding the event giving rise to liability.

Under no circumstances shall BolixAI be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, goodwill, business interruption, or data corruption.

Indemnification

You agree to defend, indemnify, and hold harmless BolixAI, its officers, employees, and partners from and against any third-party claims, damages, liabilities, and expenses arising out of: (a) your breach of these Terms; (b) your violation of applicable privacy or telecom regulations; or (c) any unlawful content transmitted through your agent workspaces.

Cancellation & Termination

You may cancel your subscription at any time directly through your account dashboard under Settings → Billing. Cancellation takes effect at the conclusion of your current paid billing period, during which access remains fully active.

Upon account termination, you may export your conversation logs and knowledge base assets within thirty (30) days, after which tenant data is permanently and securely wiped from active databases.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable commercial laws. In the event of any disagreement or claim, the parties agree to first seek amicable resolution through good-faith executive discussion.

Unresolved disputes shall be submitted to formal arbitration in accordance with standard commercial arbitration rules, without prejudice to either party's right to seek urgent injunctive relief.

Modifications to Terms

We may update these Terms periodically to reflect product updates, regulatory requirements, or security improvements. We will provide prominent notice of material modifications via email or in-app notification at least fourteen (14) days prior to their effective date.

Continued utilization of the Service following published revisions constitutes acceptance of the modified Terms.

Contact Information

For legal notices, compliance queries, or contractual clarifications, please reach out to our legal team:

Email: legal@bolixai.com

Support & Inquiries: support@bolixai.com

Contact Center: https://bolixai.com/contact