Fair Billing & Refunds

Refund & Cancellation Policy

Straightforward rules regarding subscription management, cancellations, and refund eligibility.

Last Updated: January 2026•Transparent Terms

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When Refunds Are Granted

Duplicate or Erroneous Charges

You were billed multiple times or charged an incorrect plan amount due to a verified billing gateway discrepancy.

Post-Cancellation Charges

You were charged after successfully submitting a cancellation request prior to the scheduled billing renewal timestamp.

Major Infrastructure Outage

You experienced a verified, continuous core platform outage exceeding 24 consecutive hours caused solely by BolixAI server systems.

Annual Subscription Early Cancellation Window

You subscribed to an annual plan and submit a formal cancellation request within seven (7) days of initial purchase with minimal usage.

When Refunds Are Not Granted

Consumed Usage & Overages

Overage charges incurred from consumed WhatsApp conversations, voice minutes, or outbound SDR lead enrichment are non-refundable as third-party carrier costs are incurred immediately upon execution.

Mid-Cycle Monthly Subscription Cancellations

Monthly subscriptions remain active until the end of the paid billing period. We do not provide partial pro-rated refunds for unused days within an active monthly cycle.

Accounts suspended or terminated due to acceptable use violations, spamming, or fraudulent activity are ineligible for refunds.

Failure to Cancel Prior to Renewal

Subscription renewals are processed automatically. Requests submitted after successful automatic renewal will apply to subsequent cycles unless within the early annual grace window.

Section 01

Our Transparent Billing Philosophy

BolixAI is built to deliver measurable, automated pipeline and customer support resolution. We believe in 100% upfront transparency with zero hidden fees or automatic contract lock-ins.

Because our autonomous agent framework involves real-time LLM inference, bi-directional audio streaming, and carrier network APIs that incur operational compute costs upon deployment, our refund policy is designed to be fair, structured, and transparent.

Section 02

How to Submit a Refund Request

If your account meets one of the eligible criteria outlined above, please submit a formal refund request to billing@bolixai.com with the following details:

• Your registered account email and company workspace name

• The specific transaction ID or invoice number in question

• A clear explanation of the request and relevant supporting screenshots or timestamps

Our billing team acknowledges all requests within one (1) business day and delivers an official resolution within five (5) business days. Approved refunds are credited back to the original payment method (via Stripe or Razorpay) within 5–10 banking business days.

Section 03

Managing or Cancelling Your Subscription

You maintain full autonomy over your subscription. You can modify your plan tier, update billing details, or cancel your subscription at any time directly through your dashboard:

1. Navigate to Settings → Billing & Invoices in your BolixAI dashboard.

2. Select "Cancel Subscription" to prevent future renewal charges.

3. Your workspace remains fully active with unrestricted access until the conclusion of your current billing period.

4. Following expiration, your workspace enters a 30-day export grace window before data is securely deleted.

Section 04

Disputed Charges & Direct Resolution

If you notice an unexpected charge, we strongly encourage contacting our billing support team at billing@bolixai.com prior to filing a bank chargeback.

Direct inquiries allow us to investigate and resolve discrepancies in hours rather than weeks, preventing automatic system security locks associated with formal banking disputes.

Section 05

Billing Contact Details

For billing inquiries, tax invoice requests, or custom payment schedules:

Email: billing@bolixai.com

Support Team: support@bolixai.com

Response Time: Within 24 business hours (Monday – Friday)

Related Legal Guidelines

Review our complete Terms of Service and Privacy Policy for comprehensive contractual governance details.

Have a Billing Question?

Our financial operations team is happy to assist with custom invoices, currency conversions, and billing inquiries.

Contact Billing Support